Cust. Service: Oh, we get asked that question a lot. You’ll get the four books.
Me: Well, I understand that now that you’ve explained it to me, but it would probably be a good idea to clarify it on your website like you just did with me on the phone. Less people would be confused by it.
Cust. Service: Well, not that many people are confused by it actually.
What I was thinking, but didn’t say:
So…people don’t ask that question a lot then? And you just said so because…
Me: Okay then. Whatever.
A business tip – the customer should never get off the phone feeling stupid because your company’s website is confusing and your customer service representative is clueless.