Conversations With Insanely Clueless People

An entry by teli on 01/26/2006

Cust. Service: Oh, we get asked that question a lot. You’ll get the four books.
Me: Well, I understand that now that you’ve explained it to me, but it would probably be a good idea to clarify it on your website like you just did with me on the phone. Less people would be confused by it.
Cust. Service: Well, not that many people are confused by it actually.

What I was thinking, but didn’t say:
So…people don’t ask that question a lot then? And you just said so because…

Me: Okay then. Whatever.

A business tip - the customer should never get off the phone feeling stupid because your company’s website is confusing and your customer service representative is clueless.

# | Leave your comment | Filed in: Mild Insanity

2 Responses to “Conversations With Insanely Clueless People”

  1. Barbara Says:
    January 27th, 2006 at 2:44 pm

    What four books are we talking about? XD
    I’m so nosy.

  2. teli Says:
    January 30th, 2006 at 8:25 pm

    I almost overlooked this comment :)

    The four books were business books…er, one for running a limited liability company, another on tax breaks, and two on business in general.

    Sorry this response is so vague, the books are nowhere within eyeshot right now LOL